Categories
Business Remote Work

You Know You Should Outsource Your Staffing Needs, But Why the Philippines?

Talent outsourcing is rapidly becoming the norm among businesses. Of the numerous talent pools in the world, why are most leaning towards outsourcing to the Philippines?

Outsourcing allows organizations to quickly respond to continually evolving business needs and respond to market factors by efficiently scaling their operations. Some businesses thrive on the fact that to make money, you need to spend money. Since a return on investment (ROI) is almost always uncertain, maintaining controlled operating costs is a challenge that every business, particularly new ones, have to overcome. Often, this means that companies must compromise. 

Compromising on Hiring Good Talent

Interestingly, a huge number of small businesses hire team members who are less skilled because they are often cheaper. The problem with this is that about 56% of these companies are dissatisfied with their employees’ output. For small businesses, this operational expense does not bring additional value to their organization. Why hire team members who do not bring commensurate value? But this is a reality for most simply because they don’t outsource their talent management. As such, they are often left with three options:

  1. Compromise on talent acquisition
  2. Spend money on talent acquisition
  3. Spend time looking for talent

All these three scenarios can be best resolved by outsourcing. Now that you know you should outsource, the question now is, why the Philippines? 

Why Outsourcing to the Philippines is Your Best Option

High English Proficiency

The Philippines has one of the highest English proficiency levels in Asia, second only to Singapore. If you didn’t know yet, the country has a strong affinity to the West due to its colonization in the past. Additionally, many of the educational institutions use English as the primary form of instruction. That said, Filipinos are far better at communicating with their Western clients compared to any other region. The result? Better understanding and increased work efficiency. 

Education

Aside from their English proficiency, Filipinos take their education seriously. In fact, most Filipino parents will consider education as the only treasure they can provide for their children. As such, students often place such a high value on getting their degrees that some even study while working. Most virtual assistants (VA) that a company can source from the Philippines will often have college degrees.

Cultural Fit

Compared to other outsourcing hubs, the Filipino workforce is much more culturally aligned with most Western countries. They share the same hobbies and interests. As such, it is easier to build rapport and encourage a camaraderie within your company. As an employer, you may no longer need to spend more time in your adjustment period or go through an awkward phase with your employees.

Loyalty

Small businesses have much to gain when they work with loyal employees. These people are often more than willing to invest time and effort in your company. They strive hard to bring new ideas to the table. When your employee is loyal to the business, it can mean hefty profits. And if there is one thing that Filipinos are proud of, it is their loyalty. Filipinos place high importance on stability and security. Once they get access to a gainful employment opportunity, they will stick around and increase your bottom line considerably.

Career Driven

Perhaps one of the strengths of Filipino workers that can bring a tremendous increase in productivity is their drive to learn new things and expand their current skill set. Give them a task, and even no matter how unfamiliar they may be with the topic, they will do their best to learn it and deliver. Filipinos take pride in accomplishing their obligations, which a company can leverage.

Tips for Working with Filipinos

While Filipino culture bears many strong similarities with Western culture and practices, there are still a few differences and this may seem slightly confusing to some employers. If you are seriously thinking of outsourcing to the Philippines, here are some tips to help you streamline the process:

Get Wins on the Board

One thing that sets most Filipino workers apart from American employees is the fact that you can’t simply throw them into the deep end and assume that they can understand your processes. It is critical for them to feel comfortable first. Let them learn the ropes before expanding their tasks and knowledge base. This is why your organization needs to have a solid onboarding process to guide your employees to become familiar with all of your business dealings.

Ensure Clear Communication

One of the challenges of working with a remote team is communication. To make sure tasks will get done, communicate with your team, and make sure each instruction is understood. You have to teach the practice of asking questions if anything seems unclear. Don’t assume that instructions are understood at all times. This practice helps eliminate the need for going back and forth with tasks.

Get to Know Your Team

Since you have a remote team to manage, you should make them feel comfortable with their work environment. Your remote workers should feel that they are indeed part of a team. When you do get to know them, you can expect them to feel valued. They will enjoy what they do. Hence, they will be more productive. 

Moreover, it will be easier to learn what motivates them and identify what employee retention strategies to deploy so that they remain loyal and deeply invested in your company. Knowing your team better also means that they will be more open to you. They can ask questions and give feedback whenever necessary. This can help ensure that your employees can consistently churn out quality work.

Categories
Business Remote Work

Pros and Cons of Offshore Outsourcing And How They Affect Your Business

Will offshore outsourcing work for your business model?

As businesses evolve with the dynamics of operations, offshore outsourcing becomes a reliable and profitable solution that organizations look into as one of their competitive strategies. While offshoring offers a strategic business approach, it still has shortcomings. Will the pros outweigh the cons? 

The Pros of Offshore Outsourcing

Outsourcing talents to a professional offshore service provider brings numerous benefits. You may want to look into offshore outsourcing if your organization needs: 

Cost-Effective Employment Solutions

Startups struggling to penetrate the market would often compromise when it comes to their employees. Outsourcing removes the burden of shouldering the costs of talent acquisition, onboarding, and managing their employees. As such, there is no need to spend on additional resources, tools, technologies, and infrastructure necessary to manage talents.

Offshore outsourcing can effectively slash your operational and maintenance costs by as much as 40-60%. How? Geographic differences equate to a massive salary gap. Suppose you need to hire a web developer. A U.S.-based dev will cost you an average of US$55,421 per year. Whereas hiring a Philippines-based senior-level web developer will require you to pay only US$23,719.44 annually. 

Access to Systematic and Proficient Pool of Talents

Once your company is working with an offshore service provider with established talent management strategies, you will get access to high-quality output, increased productivity, and a noticeable return on investment. Offshore outsourcing means that a team with technical expertise in handling verticals can assure conversions, thereby improving your bottom line. 

Fast Turnaround Times

When you are pressed for time and need competent and reliable talent, the hiring process can disrupt operations. Most offshore outsourcing companies have fast turnaround times in their recruitment process that helps companies, particularly startups, expand their team while continuing normal operations. Take the case of Mosh, an online clinic based in Australia. The company needed to expand its team to cater to a growing customer base. Unfortunately, they did not have the time to spend on talent recruitment and onboarding. 

MultiplyMii addressed this pain point by providing a bespoke onboarding process, which improved process flow and enhanced the quality of Mosh’s customer support capabilities. 

Increased Reliability 

Offshore outsourcing solutions like MultiplyMii are committed to providing their clients with reliable results. By employing a full-time employee who can work as a valuable part of the company, it is easy to see results that matter. While a company can go for a freelancer, there is always the question of reliability when it comes to their deliverables. Clients would often be left wanting, and this can hurt productivity badly. Full Time employees, albeit working remotely, can have a fixed schedule to allow everyone in the team to communicate effectively.

The Cons of Offshore Outsourcing

Language and Cultural Barriers

Organizations often have to deal with language barriers and cultural differences, which can impact business operations. It is a hurdle that most startups have to deal with. However, these issues can be quickly resolved when your offshore outsourcing provider recruits staff from a country like the Philippines, where many individuals can speak and understand English. Since the country was a former American territory, cultural differences are very minor and often unnoticeable.

Full Timezone Coverage

When you outsource your employees from a different country, this may mean that you have to deal with different timezones. In the Philippines, however, the prevalence of business process outsourcing companies allowed employees to work on a graveyard shift, allowing them to work with your timezone. If needed, multiple shifts can cover different timezones.

Security Issues

Perhaps one of the greatest challenges that businesses face when they outsource is security. Despite the presence of various Data Protection Act, security breach and data integrity remain an issue, mainly heightened in the absence of close collaboration with employees. That’s why this is where global communication comes in. Once you know how to communicate with your team, no matter where they are, it would be easier to address security issues. 

While offshore outsourcing has notable shortcomings, the benefits clearly outweigh them. There is always a workaround, mainly if you work with a reliable offshore employment service provider like MultiplyMii, which handles end-to-end HR outsourcing management from outsourcing to onboarding. Book a Demo with us and learn how we can help you run your business with more efficiency.